{"id":17645,"date":"2023-08-08T15:19:30","date_gmt":"2023-08-08T14:19:30","guid":{"rendered":"https:\/\/pralinor.com\/general-terms-and-conditions-of-sale\/"},"modified":"2026-05-03T15:47:04","modified_gmt":"2026-05-03T14:47:04","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/pralinor.com\/en\/terms-conditions\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF SALE"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t

General Terms and Conditions of Sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

ARTICLE 1: PREAMBLE<\/strong><\/p>

1.1 Purpose<\/strong>
Pralinor sarl is a limited liability company with a capital of 1,000,000 Dirhams, with its registered office at 71 rue Taha Houcein, 20060 Casablanca, registered with the Commercial Register of Casablanca under number 43845 and with tax ID 1020731 (hereinafter referred to as ” Pralinor “).<\/p>

These general terms and conditions of sale (the “Conditions”) govern all relations between the Pralinor company and customers of its website “www.pralinor.com” (referred to as the “Site” or “Website”) which allows for placing orders for products to be collected in a Pralinor boutique offering the Click & Collect service or intended for home delivery.<\/p>

Full and complete adherence to the Conditions, detailed below in fourteen (14) articles, is necessary and indispensable to place an order. Consequently, the buyer cannot claim enforceability against any clause, the placing of an order serving as express acceptance of these Conditions. They will therefore govern the relations between Pralinor and any adult natural person or any legal entity, concerning the sale of products offered on the Pralinor website, for delivery within the Kingdom of Morocco. The buyer will be referred to in this document as “you”.<\/p>

1.2 Full capacity of the customer<\/strong>
You acknowledge having full capacity to commit to these Conditions when placing orders on the Pralinor website.<\/p>

1.3 User ID and customer account
<\/strong>When placing your first order, you choose and enter a username and password. A uniqueness check of the identifier is then performed by the system. This strictly confidential password will be requested for each transaction. You agree to take care of this identifier. You must report any loss immediately and in writing to release your responsibility. In case of loss or forgotten password, you can click on the “forgot password” link and enter your email address. You will receive an email with a link to reset a new password once your email address is recognized. You also have the option to place an order without creating a customer account. In this case, only the information necessary for that specific order will be requested.<\/p>

1.4 Modifications to the general terms and conditions of sale
<\/b>Given the potential evolution of the Site, Pralinor reserves the right to adapt or modify these Conditions at any time. The new general terms and conditions of sale will, where applicable, be brought to the customer’s attention through online modification and will apply only to sales made after the modification.<\/p>

ARTICLE 2: PRALINOR PRODUCTS
<\/strong>
The list and characteristics of the products offered on the Pralinor website are subject to modification and adaptation at any time to better meet your expectations and\/or according to available stock. Product information is accessible by clicking on the product’s name or photograph. These indications are intended, without being exhaustive, to inform you as completely as possible about the essential characteristics of the products. Photographs are illustrative, indicative, and non-contractual.<\/p>

The products offered on the Site comply with Moroccan legislation and applicable standards in Morocco. Products are offered for sale, at the mentioned prices and conditions, as long as they are present on the Site (within the limits of available stock).<\/p>

ARTICLE 3: THE PRICE OF PRALINOR PRODUCTS
<\/strong>
The selling prices of products marketed on the Site are expressed in Dirhams, all taxes included (TTC), excluding customization and shipping costs. They take into account the Moroccan VAT in force. Any change in the Moroccan VAT rate will be immediately reflected in our prices. Commercial offers indicated on the Site are valid only on products identified on the Site \u2013 and within the limits of available stock. They are not cumulative.<\/p>

The prices invoiced are those in effect on the day of the order. If you have created a customer account (“Online Sales Account”), a validation email containing a summary of your order will be sent to you, and your invoice will also be available in your customer account from the shipment date of your order. You can download and\/or print it from the “My Orders” section.<\/p>

In the absence of an Online Sales Account, a validation email containing a summary of your order will be sent to you upon shipment of your order.<\/p>

ARTICLE 4: PLACING THE ORDER<\/strong><\/p>

4.1 Order registration
<\/strong>Online orders can only be placed through the Site, which presents a selection of Pralinor products. Orders placed by mail or phone are not considered. All products ordered on the Site are subject to a summary (your cart) before you are invited to confirm your order by selecting the Click & Collect boutique or by indicating the home delivery address. Payment of the product price makes your order final. Therefore, it can no longer be cancelled or modified, subject to the application of article 4.3 below. For personalized product orders, customization is carried out within the limit of the number of characters available on the Pralinor website.<\/p>

4.2 Order validation, order preparation
<\/strong>Pralinor will inform you of the validation of your order. This validation is sent to you by email, indicating an order number. All information you provide when placing an order is binding, particularly concerning the order recipient (name, address, etc.), and any anomalies generated thereby cannot be attributed to Pralinor if it is unable to execute the order successfully due to these anomalies. Exceptionally, depending on available stock, we may not be able to:<\/p>

\u2013 validate your order. In this case, you will receive an email informing you of the non-validation of your order, and you will not be debited for its amount;<\/p>

\u2013 make certain products from your order available to you, in the context of a Click & Collect order. In this case, you will receive an email informing you, and you will be debited for the price of the available products.<\/p>

4.3 Right of withdrawal
<\/strong>According to Article 29 of Law No. 31-08, any consumer has a period from the receipt of the products to exercise their right of withdrawal. A customer wishing to exercise their right of withdrawal must express it within 4 days either by mail or by email to the address: order@pralinor.com<\/p>

4.3.1 Conditions for returning Products:
The buyer returns the Products for which they have exercised their right of withdrawal to Pralinor, without undue delay and, at the latest, within four (4) days following the communication of their decision to withdraw, with proof of purchase of these Products.<\/p>

4.3.2 Exception to the exercise of the right of withdrawal:
Certain Products are not subject to the right of withdrawal and therefore cannot be refunded, including notably: Products liable to deteriorate or expire quickly:<\/p>

\u2013 Products that have been unsealed by the consumer after delivery and cannot be returned (opened or damaged freshness sachet, deteriorated packaging)<\/p>

\u2013 For reasons of hygiene or health protection; Products which, after being delivered and due to their nature, are inextricably mixed with other items<\/p>

-Services fully performed before the end of the withdrawal period and whose performance began after the consumer’s express prior agreement and express waiver of their right of withdrawal. Products or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period.<\/p>

ARTICLE 5: ORDER PAYMENT
<\/strong>
The accepted bank cards are those bearing the logos Visa, MasterCard, Maestro, cmi, Maestro, Diners Club, and Discover. In this case, the transaction for debiting your account is carried out on the day following the delivery confirmation date. Your bank card payment is secured by CMI<\/strong> which offers a fully secure payment service.<\/p>

The Client guarantees Pralinor that they have the necessary authorizations, if any, to use the chosen payment method when validating the order form. In the case of payment by bank card, the provisions relating to the fraudulent use of the payment method stipulated in the agreements concluded between the Consumer and the card issuer, between Pralinor and its bank, apply.<\/p>

An order validated by the Client will only be considered effective once the relevant bank payment centers have given their approval. In case of refusal by said centers, the order will be automatically cancelled, and the buyer will be notified by email or mail.<\/p>

ARTICLE 6: PROOF OF TRANSACTION PAID BY BANK CARD
<\/strong>
The data recorded by Maroc T\u00e9l\u00e9commerce S.A on the Maroc T\u00e9l\u00e9commerce platform on behalf of Pralinor constitutes proof of all commercial transactions between the Client and Pralinor.<\/p>

ARTICLE 7: RETENTION OF TITLE CLAUSE
<\/strong>
Products remain the property of Pralinor until full payment of the order by Pralinor. However, upon receipt of your order, the risks of the delivered goods are transferred to the customer. Pralinor reserves the right to refuse to make a delivery or to honor an order from a Client who has not fully or partially paid a previous order or with whom a payment dispute exists.<\/p>

ARTICLE 8: SECURITY
<\/strong>
Payment by bank card is perfectly secure. Pralinor has adopted a payment system on the Maroc T\u00e9l\u00e9commerce platform, which ensures the confidentiality and security of banking transactions. Your bank details will be requested for each new order.<\/p>

ARTICLE 9: DELIVERY TIMES AND RATES
<\/strong>
Delivery costs vary depending on the following cities in Morocco:
Casablanca: 25DH (Free for orders over 600DH)
Rabat-Sal\u00e9-T\u00e9mara: 50DH (Free for orders over 800Dhs)
Other cities: 70DH (Free for orders over 1000Dhs)<\/p>

We strive to deliver to you as quickly as possible. For Casa and Rabat-Sale-T\u00e9mara, please allow 1 to 2 working days. For other cities, 3 to 4 days are necessary. Please note that during year-end periods, these deadlines may be extended.<\/p>

ARTICLE 10: PRODUCT WARRANTY
<\/strong>
Should an item delivered by Pralinor be defective or non-compliant, the customer is requested to contact the company by email or telephone using the contact details provided on the website www.pralinor.com<\/strong> in the “Contact Us” section, within 7 working days.<\/p>

ARTICLE 11: AUTOMATIC TERMINATION CLAUSE
<\/strong>
In the event of non-payment of sums due by the Client, Pralinor is entitled to immediately suspend the validity of the Client’s identifier: password and email.<\/p>

ARTICLE 12: INTELLECTUAL PROPERTY
<\/strong>
By connecting to the website www.pralinor.com, owned by Pralinor SARL, which holds all related intellectual property rights, the Client is prohibited from copying or downloading all or part of its content.<\/p>

ARTICLE 13: MODIFICATION OF GENERAL CONDITIONS
<\/strong>
Given the novelty of the Pralinor service and its potential evolutions, Pralinor reserves the right to adapt or modify these general terms and conditions of sale at any time, and the applicable T&CS version for any transaction is the one available online at www.pralinor.com<\/strong> at the time of the order.<\/p>

ARTICLE 14: DISPUTE RESOLUTION
<\/strong>
In case of difficulty or complaint regarding an order, the customer should contact one of our Pralinor customer service advisors to jointly find an amicable solution. Customer service can be reached by phone, mail, or email at the contact details provided on the website www.pralinor.com in the “Contact Us” section. Pralinor undertakes to respond to all requests or complaints within a maximum of ten (10) days from the date of receipt.<\/p>

Any order automatically implies your adherence to our General Terms and Conditions of Sale.<\/p>

These General Terms and Conditions of Sale are governed by Moroccan law. Disputes will be brought before the competent courts.<\/p>

Last updated: September 7, 2021<\/p>

APPENDIX 1 \u2013 Model Withdrawal Form<\/strong><\/p>

(Complete and return this form only if you wish to exercise your right of withdrawal under the conditions stipulated in Article 4.3 of the general terms and conditions of sale)<\/p>

To:<\/p>

PRALINOR \u2013 Consumer Service<\/p>

71, rue Taha Houcein 20 060 Casablanca, Morocco<\/p>

Hereby, I notify you of my withdrawal from the contract concerning the sale of the following product(s):<\/p>

Order No. (as it appears on the Order Form):<\/p>

Order received on:<\/p>

Buyer’s name:<\/p>

Buyer’s address:<\/p>

Buyer’s signature (only if this form is submitted in paper format),<\/p>

Date:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

General Terms and Conditions of Sale ARTICLE 1: PREAMBLE 1.1 PurposePralinor sarl is a limited liability company with a capital of 1,000,000 Dirhams, with its registered office at 71 rue Taha Houcein, 20060 Casablanca, registered with the Commercial Register of Casablanca under number 43845 and with tax ID 1020731 (hereinafter referred to as ” Pralinor […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17645","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/pages\/17645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/comments?post=17645"}],"version-history":[{"count":5,"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/pages\/17645\/revisions"}],"predecessor-version":[{"id":30935,"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/pages\/17645\/revisions\/30935"}],"wp:attachment":[{"href":"https:\/\/pralinor.com\/en\/wp-json\/wp\/v2\/media?parent=17645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}