Terms and Conditions of Sale

ARTICLE 1: PREAMBLE

1.1 Purpose
Pralinor sarl is a limited liability company with a capital of 1,000,000 Dirhams, whose registered office is located at 71 rue Taha Houcein, 20060 Casablanca, registered in the Trade and Companies Register of Casablanca under number 43845 and whose tax identifier is 1020731 (hereinafter referred to as “Pralinor”).

These general terms and conditions of sale (the “Conditions”) govern all relations between Pralinor and customers of its website “www.pralinor.com” (referred to as the “Site” or the “Website”) which allows placing orders for products to be collected in one of the Pralinor shops offering the Click Collect service or for home delivery.

Full and complete adherence to the Conditions, detailed below in fourteen (14) articles, is necessary and essential to place an order. Consequently, the buyer cannot claim enforceability on any clause, as placing an order constitutes express acceptance of these conditions. They will therefore govern the relations between Pralinor and any adult natural person or any legal entity, on the occasion of the sale of products offered on the Pralinor site, for delivery in the Kingdom of Morocco. The buyer will be referred to in this document by the term “you”.

1.2 Full capacity of the customer
You acknowledge that you have full capacity to commit to these Conditions when you place orders on the Pralinor site.

1.3 Customer ID and account
During your first order, you choose and enter a username and password. A uniqueness check of the identifier is then carried out by the system. This strictly confidential password will be required for each transaction. You agree to take care of this identifier. You must immediately report any loss in writing to discharge your responsibility. In case of loss or forgetfulness of your password, you can click on the “forgotten password” link and enter your email address. You will receive an email with a link to reset a new password as long as your email address is recognized. You also have the option to place an order without creating a customer account. You will then be asked for the information only necessary for this order.

1.4 Modifications to the general terms and conditions of sale
Given the possible evolutions of the Site, Pralinor reserves the right to adapt or modify at any time these Conditions. The new general terms and conditions of sale will, if applicable, be brought to the customer’s attention by online modification and will be applicable only to sales made after the modification.

ARTICLE 2: PRALINOR PRODUCTS

The list and characteristics of products offered on the Pralinor site are subject to change and adaptation at any time to better meet your expectations and/or depending on available stock. Information about the products is accessible by clicking on the product name or photograph. This information is intended, without being exhaustive, to inform you as completely as possible about the essential characteristics of the products. The photographs are illustrative, indicative and non-contractual.

The products offered on the Site comply with Moroccan legislation and standards applicable in Morocco. The products are offered for sale at the prices and conditions mentioned, as long as they are present on the Site (subject to stock availability).

ARTICLE 3: THE PRICE OF PRALINOR PRODUCTS

The selling prices of products marketed on the Site are expressed in dirhams, all taxes included (TTC), excluding personalization and shipping costs. They take into account the Moroccan VAT in force. Any change in the Moroccan VAT rate will be immediately reflected in our prices. Commercial offers indicated on the Site are valid only on products marked on the Site – and subject to stock availability. They cannot be combined with each other.

The prices charged are those in effect on the day of the order. If you have created a customer account (“Online Sales Account”), a validation email containing a summary of your order is sent to you and your invoice is also available on your customer account from the time your order is shipped. You have the possibility to download and/or print it from the “My Orders” section.

If you don’t have an online sales account, a confirmation email containing a summary of your order will be sent to you when your order is shipped.

ARTICLE 4: PLACING THE ORDER

4.1 Order Registration
Online orders can only be made through the Site, which presents a selection of Pralinor products. Orders made by mail or telephone are not accepted. All products ordered on the Site are summarized (your cart) before you are invited to confirm your order by selecting the Click Collect store or indicating the home delivery address. Payment for the products makes your order final. It can therefore no longer be canceled or modified, subject to the application of article 4.3 below. For customizable product orders, personalization is carried out within the limit of the number of characters available on the Pralinor site.

4.2 Order Validation, Order Preparation
Pralinor informs you of the validation of your order. This validation is sent to you by email in which an order number is indicated. All information you provide when placing the order is binding, particularly regarding the recipient of the order (name, address…), and any anomalies generated as a result could not be charged to Pralinor in the event that it would be unable to execute the order and bring it to a successful conclusion due to these anomalies. Exceptionally, depending on available stock, we may not be able to:

– validate your order. In this case, you will receive an email informing you of the absence of validation of your order and you will not be charged for the amount of it;

– make available, as part of a Click Collect order, certain products that are the subject of your order. In this case, you will receive an email informing you and will be charged for the price of the available products.

4.3 Right of Withdrawal
According to Article 29 of Law No. 31-08, any consumer has a period from the receipt of the products to exercise their right of withdrawal. The customer who wishes to exercise their right of withdrawal must express it within 4 days either by mail or by email to the address: order@pralinor.com

4.3.1 Product Return Conditions:
The buyer returns the Products for which they have exercised their right of withdrawal to Pralinor, without undue delay and, at the latest, within four (4) days following the communication of their decision to withdraw, with proof of purchase of these Products.

4.3.2 Exception to the Exercise of the Right of Withdrawal:
Some Products are not subject to the right of withdrawal and therefore cannot be refunded, namely: Products likely to deteriorate or expire quickly:

– Products that have been unsealed by the consumer after delivery and cannot be returned (opened or damaged freshness bag, deteriorated packaging)

– For reasons of hygiene or health protection; Products which, after being delivered and by their nature, are inseparably mixed with other items

-Services fully executed before the end of the withdrawal period and whose execution began after express prior agreement of the consumer and express waiver of their right of withdrawal. Products or services whose price depends on fluctuations in the financial market beyond the professional’s control and likely to occur during the withdrawal period.

ARTICLE 5: PAYMENT OF THE ORDER

The accepted bank cards are cards bearing the Visa, MasterCard, Maestro, cmi, Maestro, Diners Club and Discover logos. In this case, the submission of the transaction for debiting your account is made on the day following the date of the delivery confirmation. Your payment by credit card is secured by CMI which offers a fully secure payment service.

The Customer guarantees to Pralinor that they have any necessary authorizations to use the chosen payment method, when validating the Order Form. In case of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the card issuer between Pralinor and its banking establishment apply.

The order validated by the Customer will only be considered effective when the relevant bank payment centers have given their approval. In case of refusal by said centers, the order will be automatically cancelled and the buyer will be notified by email or mail.

ARTICLE 6: PROOF OF TRANSACTION PAID BY CREDIT CARD
The data recorded by Maroc Télécommerce S.A on the Maroc Télécommerce platform on behalf of Pralinor constitutes proof of all commercial transactions between the Customer and Pralinor.

ARTICLE 7: RETENTION OF TITLE CLAUSE
The products remain the property of Pralinor until the order is fully paid to Pralinor. However, from the receipt of your order, the risks of delivered goods are transferred to the customer. Pralinor reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom there is a payment dispute.

ARTICLE 8: SECURITY
Payment by credit card is perfectly secure. Pralinor has adopted a payment system on the Maroc Télécommerce platform that ensures the confidentiality and security of bank transactions. Your bank details will be requested for each new order

ARTICLE 9: DELIVERY TIMES AND RATES
Delivery costs vary according to the following cities in Morocco:
Casablanca: 25DH (Free from 600DH)
Rabat-Salé-Témara: 50DH (Free from 800Dhs)
Other cities: 70DH (Free from 1000Dhs)

We strive to deliver to you as quickly as possible. For Casablanca and Rabat-Sale-Témara, it takes 1 to 2 business days. For other cities, 3 to 4 days are necessary. It should be noted that during the end-of-year periods, these delays may be extended.

ARTICLE 10: PRODUCT WARRANTY
If an item delivered by Pralinor is defective or non-compliant, the customer is requested to contact the company by e-mail or telephone at the contact details indicated on the website www.pralinor.com in the “Contact Us” section within 7 working days.

ARTICLE 11: AUTOMATIC TERMINATION CLAUSE
In the event of non-payment of amounts due by the Customer, Pralinor is entitled to suspend, without delay, the validity of the Customer identifier: password and e-mail.

ARTICLE 12: INTELLECTUAL PROPERTY
By connecting to the website www.pralinor.com belonging to Pralinor SARL, which holds all related intellectual property rights, the Customer agrees not to copy or download all or part of its content.

ARTICLE 13: MODIFICATION OF GENERAL CONDITIONS
Given the novelty of the Pralinor service and its possible developments, Pralinor reserves the right to adapt or modify these general terms of sale at any time, and the version of the GTC applicable to any transaction is the one that appears online on www.pralinor.com at the time of the order.

ARTICLE 14: DISPUTE RESOLUTION
In case of difficulty or complaint regarding an order, the customer must contact one of our Pralinor customer service advisors to find an amicable solution together. The customer service can be reached by phone, mail or e-mail at the contact details indicated on the website www.pralinor.com in the “Contact Us” section. Pralinor commits to responding to all requests or complaints within a maximum period of ten (10) days from the date of receipt.

Any order automatically implies your full adherence to our General Terms of Sale.

These General Terms of Sale are governed by Moroccan law. Disputes will be brought before the competent courts.

Date of last update: September 7, 2021

APPENDIX 1 – Model withdrawal form

(Complete and return this form only if you wish to exercise your right of withdrawal under the conditions provided in Article 4.3 of the general terms of sale)

To the attention of:

PRALINOR – Consumer Service

71, rue Taha Houcein 20 060 Casablanca, Morocco

I hereby notify you of my withdrawal from the contract for the sale of the following product(s):

Order number (shown on the Order Form):

Order received on:

Buyer’s name:

Buyer’s address:

Buyer’s signature (only if this form is submitted in paper format),

Date: